Custom books, clear expectations

PDF licenses

A PDF license unlocks the final print-ready PDF for the specific project/export version purchased.

The PDF is saved in your browser and can be saved to your device. Your account retains the purchase and exact book layout; it does not keep a permanent cloud PDF. Keep a device copy, or the original photos needed to restore the purchased revision.

Because digital files can be downloaded immediately, PDF license purchases are generally final once the file is unlocked.

Printed books

Printed photo books are custom-made for you and normally cannot be returned or refunded because of preference changes, spelling mistakes, low-resolution images, cropping choices, or incorrect shipping details supplied at checkout.

Please preview carefully before paying.

Defects and production problems

If a printed book arrives damaged, defective, or materially different because of a production issue, contact support with photos and order details as soon as possible.

When a defect is confirmed, we will work toward a reasonable fix, replacement, or refund depending on the situation and print-provider rules.

User content responsibility

You are responsible for confirming that you own or have permission to use all photos, text, stickers, logos, and other content in your book.

Orders may be refused or canceled if content appears unlawful, infringing, abusive, or unsafe.